Please Read Carefully: Important Service Disclaimers

By booking with us, you agree to all terms listed below. These disclaimers cover important details including safety, service limitations, customer expectations, and payment terms. We are not responsible for any misunderstandings due to skipped or unread disclaimers. Your appointment confirms your full understanding and acceptance.

General Service Disclaimers

• ❗️ Severe Stains & Vehicle Condition: For vehicles with severe or unknown stains, we may not be able to completely remove them. Similarly, for vehicles in poor condition, we may not be able to fully restore them to their original state.

• ❗️ Timeframe: The duration for full detailing services can vary based on the vehicle’s size, condition, and the specific services requested. While we aim to complete the detailing within the estimated timeframe, unforeseen issues such as hidden stains, excess dirt, or other condition-related factors may arise during the process. In such cases, the completion time may extend beyond the initial estimate as we address these issues thoroughly. Our priority is to deliver the highest quality service, and we appreciate your understanding should additional time be required.

• ❗️ Personal Items: Customers are requested to clear their personal items from their vehicle before appointments.

• ❗️ Repair Responsibility: We are not responsible for repairing near-failing parts that may tear, break, or come loose during the cleaning process.

• ❗️ Defective or Loose Materials: If we encounter any defective, fragile, or loose materials during the cleaning process, we may not be able to clean those areas thoroughly to avoid causing further damage. Your vehicle’s safety and integrity are our priority, and we will always prioritize caution in such cases.

• ❗️ Mid-Detail Cancellation

A cancellation during the detailing process may lead to a 50% charge for the work completed up to that point! This fee helps cover the costs of labor, materials, and time already invested. Please notify us promptly if you need to cancel to avoid unnecessary charges. Thank you for your cooperation!

• ❗️   Equipment Failure Disclaimer

In the event of equipment failure during service that cannot be repaired promptly, we may need to reschedule your appointment for later in the day or another day. We strive to minimize disruptions, but occasionally unforeseen issues may arise. We appreciate your understanding and will make every effort to reschedule at your earliest convenience.

Interior Cleaning Disclaimers

• ❗️ Glove Box: Glove boxes will not be cleaned, and we will not disturb any contents inside. This is to respect your privacy and to avoid the risk of misplacing, damaging, or improperly handling any personal, sensitive, or valuable items stored there. If you would like the glove box cleaned, we ask that you completely empty it before your appointment 

• ❗️ Headliners: Headliners are not cleaned due to potential adhesive damage from our cleaning products unless requested by the customer. A $20 fee will apply for headliner cleaning.

• ❗️ Seat Belts: Seat belts are not cleaned, as doing so could potentially compromise the material’s integrity, making them unsafe in the event of an accident.

• ❗️ Tracks & Seat Rails: While we aim to remove as much grime as possible from tracks and rails, a 100% cleaning might not always be feasible. We recommend maintaining proper lubrication to prevent excessive wear.

Exterior Cleaning Disclaimers

• ❗️ Paint Damage: We are not responsible for any paint damages during the polishing/waxing or external detailing process that may occur on painted surfaces that are aging, inadequately covered/designed, or have started to lift or crack off the surface.

• ❗️ Paint Protective Film (PPF): We will not take responsibility for any damages to paint protective film (PPF) coverings that may occur during the washing process. We wash these areas with a low-pressure water hose to avoid any damage.

Additional Service Limitations

• ❗️ Sunroof Cleaning: We only clean the sunroof glass surfaces with the sunroof in the closed position. We do not open sunroof windows to do any track area cleaning. The sunroof tracks are best maintained by auto glass shops.

• ❗️ Engine Bay Washes: At the moment, we do not offer engine bay washes. This is due to the fact that engine bays contain sensitive components, such as wiring, sensors, and electrical connections, which can be damaged by excessive water exposure. Additionally, engine compartments have intricate areas where dirt and grime can accumulate, making them difficult to clean thoroughly without risking damage. We recommend seeking a specialized service if you wish to have your engine bay cleaned by a professional equipped to handle the intricacies of engine components.

• ❗️ Mobile Service Equipment: As a mobile service, we only pack what is needed to complete the job that was requested during previous conversations. Please be as specific as possible with any issues you may have.

Scheduling & Changes

• ❗️ Same-Day Appointments: Same-day appointments may not be available for certain services and require scheduling.

• ❗️ Last-Minute Changes: To prevent unnecessary expenses and waste of resources during packing and transportation, please minimize last-minute changes. Last-minute changes may incur a $10 fee.

Payment & Financial Disclaimers

• ❗️ Payment Due: Payment/invoices are due immediately after services are completed.

• ❗️ Late Payments/No Payments: In the case of delayed or non-payment, we reserve the right to take legal action to recover the owed amount, including filing a claim through small claims court, engaging a collections agency, and charging interest at the maximum allowable rate under Texas law. Additional charges, such as court costs and attorney fees, may apply.

Customer Obligation Disclaimers

• ❗️ Clear Communication: Customers are expected to communicate any special requests, concerns, or issues clearly and in advance. We cannot be held responsible for missed details if not explicitly mentioned prior to the service.

• ❗️ Cooperation During Service: Customers must ensure access to the vehicle is provided without obstruction. We are not responsible for delays or incomplete services caused by lack of access or cooperation.

• ❗️ Clearance of Vehicle Area: Customers are responsible for ensuring the vehicle is in a safe and clean environment for service, including removing any obstacles or debris around the vehicle that may hinder the cleaning process.

• ❗️ Inaccurate Information: Any inaccurate or misleading information provided about the vehicle’s condition or the desired services may result in additional charges or incomplete services. Customers are obligated to provide truthful and detailed information about the vehicle.

• ❗️ Punctuality: Customers are expected to be on time for their appointments. If the customer is late, we reserve the right to shorten the service time or charge an additional late fee.

• ❗️ Full Service Time Commitment: Customers must allow us to complete the entire job without interruptions. Do not book our services if you have plans or cannot allow us to work the full time needed to complete the service. Interruptions or time constraints may compromise the quality of our work

SAFETY OF WORK AREA

 The safety of the work area is crucial. Customers must ensure that any children, pets, or unauthorized persons stay away from the work area at all times to avoid tripping hazards or injuries caused by our equipment, hoses, or cables. We are not responsible for any injuries caused by anyone entering the work area or compromising the safety of our equipment. For your safety and ours, we will halt services if the work area is not deemed safe. It is the customer’s responsibility to ensure this precaution is followed at all times.

 ❗️Hearing Protection: Due to the nature of our equipment, we may wear hearing protection or similar devices while working. As a result, we might not be able to hear customers speaking to us during the service. If you need to get our attention or have important instructions, please approach us when safe to do so or wait for an appropriate break in the work. Your understanding and patience are appreciated.

• ❗️Texas Heat and Fatigue: While we always strive for the best results, please understand that factors like heat, wind, dust, and leaves can affect the outcome. We are committed to delivering the highest quality service, but sometimes environmental conditions may prevent us from achieving the perfect finish. We ask that you notify us politely if you notice any issues, and we will be more than happy to address them as best as we can.

Customer Expectations for Professional Detailing: What You Need to Know

1. What is Detailing?

Detailing is an in-depth, thorough cleaning and restoration process for both the interior and exterior of your vehicle. Unlike a typical car wash, detailing focuses on areas that are often overlooked, using specialized tools and products to restore the vehicle to its best condition.

Exterior Detailing includes:

• Hand washing and drying the vehicle to remove dirt and grime

• Paint correction (removal of swirls and scratches)

• Polishing to enhance the vehicle’s shine

• Sealing and waxing to protect the paint

• Tire cleaning and shine

• Wheel and rim cleaning

Interior Detailing includes:

• Vacuuming carpets, seats, and mats

• Deep cleaning of upholstery and leather (including conditioning)

• Cleaning and conditioning of interior surfaces (dashboard, center console, etc.)

• Window cleaning

• Odor elimination

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2. Customer Expectations During a Detail

• Detailing Takes Time

Detailing is not a quick process—it is a comprehensive, multi-step service. Expect a thorough job that could take hours, depending on the size, condition, and complexity of your vehicle. Rushed jobs compromise quality.

• Not All Damage Can Be Fixed

Detailing will enhance your vehicle’s appearance, but it is not a substitute for bodywork or significant repair. Issues like deep scratches, torn upholstery, or oxidized paint may require specialized services outside the scope of detailing.

• We Focus on Quality, Not Speed

If any unexpected issues arise during the process (hidden stains, deep grime, etc.), they could extend the time needed to finish your detail. We work meticulously to ensure every area is attended to, but please be patient if it takes longer than expected.

• Work Flow

Interruptions, such as frequent check-ins, phone calls, or last-minute schedule changes, can disrupt our workflow. To ensure the best outcome, please allow us uninterrupted time to focus on your vehicle.

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3. Aftercare Tips to Maintain Your Detail

Just like any high-quality service, the results will last longer with proper care and maintenance. After your detail:

• Interior Care: Avoid eating or drinking in the vehicle to keep surfaces clean longer. Don’t leave food or spills in the car—address them promptly.

• Exterior Care: Wash your vehicle gently to avoid scratching the freshly polished surface. Avoid using abrasive materials that can damage the wax or sealant.

• Keep It Covered: Whenever possible, park in a shaded area or use a cover to protect the exterior from direct sunlight, which can degrade wax and other protective coatings over time.

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4. Why Your Cooperation Matters

• Removing Personal Items: Before your detail, please remove all personal items from the vehicle. This includes papers, bags, and anything that could obstruct cleaning or cause delays.

• Clear Communication: If there are any areas of concern (specific stains, odors, or damages), please inform us before we begin. It helps us plan and ensure that no areas are overlooked.

• Accessible Parking: Ensure the vehicle is parked in an area that is safe and accessible for us to work in. This reduces the chances of delays and ensures your vehicle gets the attention it needs.

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5. Cancellations, No-Shows, and Flexibility

• Late Cancellations/No Shows: Late cancellations or no-shows can severely affect our schedule. They waste valuable time that could have been used for other customers, and we may have already prepared materials, loaded equipment, or traveled to your location. As a small business, cancellations impact us significantly, which is why we enforce a cancellation policy.

• Mid-Detail Cancellations: If you cancel mid-detail, it may result in a partial charge or upfront payment to cover time and materials already invested in your vehicle.

• No Shows: Customers who do not show up for their scheduled detail will incur a $30 charge for the missed appointment. This fee covers time lost and equipment setup.

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6. Flexibility and Delays

While we aim to finish your detail within the agreed-upon timeframe, there are occasional factors that may cause delays:

• Unexpected Vehicle Condition: Some vehicles may require more time due to hidden stains, complex materials, or previous maintenance issues.

• Weather Conditions: Bad weather (e.g., rain) may affect the exterior detailing process. In such cases, we may need to reschedule or modify the services.

• Equipment Malfunctions: If any equipment fails and cannot be repaired quickly, we will work with you to reschedule at the soonest available time.

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7. Understanding Pricing and Value

• Quality Materials and Tools: We use high-quality, professional products and equipment that come at a cost. You’re not just paying for labor—you’re paying for the expertise, time, and care that goes into restoring your vehicle to its best possible condition.

• Competitive Pricing: While our prices may be higher than a typical car wash, you’re receiving a higher standard of service that ensures a longer-lasting result.

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8. Results May Vary

• Every Vehicle is Unique: The condition of your vehicle, its age, maintenance history, and previous detailing services will impact the final results. Two vehicles of the same model may look different after detailing due to these factors.

• Realistic Expectations: Our goal is to improve your vehicle’s appearance, but some issues (like deep scratches or excessive wear) may not be fully “fixed” during the process.

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9. We Work Hard for You

Detailing is a physically demanding job, especially during the summer heat or extreme weather conditions. We appreciate your understanding and cooperation in making the detailing experience as smooth and efficient as possible. This helps us maintain high-quality service and fair pricing.

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10. Why Detailing Is an Investment

Detailing not only keeps your vehicle looking great but also helps protect it from the elements, preserving its value for the long term. Whether you’re planning to sell or just want to enjoy a fresh, clean ride, investing in regular detailing is an effective way to maintain your vehicle’s condition and appearance.

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Thank you for choosing our professional detailing services! We value your trust and look forward to delivering the best care for your vehicle.